FAQ

What are my payment and billing options?
We accept Visa, MasterCard & American Express for all our plans. You can pay by cheque for annual plans. You get 10% off by paying quarterly  and 20% of...
Sat, 15 Dec, 2018 at 1:09 PM
How do I get started?
To migrate your WordPress site to our servers, we need access to your hosting & domain control panel. To get started click here. 
Sat, 15 Dec, 2018 at 1:20 PM
Do I still own my website?
Yes, you own all your data. If you wish to no longer work with us, we will create a full backup of your account and transfer the files to you.
Sat, 15 Dec, 2018 at 1:21 PM
What are Service Requests?
Service Requests can be used for any modifications to your site content, theme design, forms, eCommerce etc.
Sat, 15 Dec, 2018 at 1:22 PM
Do Service Requests carry-over?
Service Requests are only valid for the payment term you select. If you pay monthly, your service requests must be used within the same month. Similarly, for...
Sat, 15 Dec, 2018 at 1:23 PM
What's the difference between Support vs. Service Requests?
For problems with existing site features that are managed by us you get unlimited support under all our plans. Service requests can be used to request our a...
Sat, 15 Dec, 2018 at 1:24 PM